FAQ's
Welcome to Prestige Abstracts. Below are answers to our most common questions about orders, products, and services.
About Our Art Prints
Q: Are your art prints original?
A: Yes. Every piece at Prestige Abstracts is an exclusive design, created and curated by our in-house artists for modern luxury interiors.
Q: What materials do you use for printing?
A: We offer multiple premium finishes — Canvas, Acrylic, HD Metal, Wood, and Framed Prints — each crafted with museum-grade quality through our professional printing partner, Pictorem.
Q: Are the prints ready to hang?
A: Yes. All art prints come ready to hang, with mounting hardware included (depending on the selected format).
Orders & Shipping
Q: How long does it take to receive my order?
A: Since every artwork is made-to-order, please allow 2–5 business days for production and 5–10 business days for delivery within the U.S. and Canada.
International orders may take 10–20 business days.
Q: Do you ship internationally?
A: Yes, we offer worldwide shipping. Delivery times and costs depend on your region and selected format.
Q: Will I receive tracking information?
A: Absolutely. Once your order ships, you’ll receive an email with your tracking number and a direct link to follow your shipment.
Payments & Pricing
Q: Which payment methods do you accept?
A: We accept major credit/debit cards, PayPal, Apple Pay, and other secure payment options via Shopify Checkout.
Q: Are taxes included in the price?
A: Applicable taxes are calculated automatically at checkout based on your shipping address.
Q: Do you offer discounts or promotions?
A: Occasionally, yes. Subscribe to our newsletter to receive exclusive offers and updates.
Custom Requests & Orders
Q: Can I order a custom size or color variation?
A: In many cases, yes. Custom sizes or modifications can be arranged — simply reach out with your request.
Q: Do you work with interior designers?
A: Yes. We regularly collaborate with interior designers, collectors, and businesses to provide tailored art selections for residential and commercial spaces.
Returns & Quality Assurance
Q: What if my order arrives damaged or incorrect?
A: In the rare case of damage or error, please notify us within 7 days of delivery. A replacement will be arranged promptly at no additional cost.
Q: Do you accept returns or exchanges?
A: As each print is custom-made to order, returns are only accepted in cases of damage or manufacturing defects.